• At the time of delivery, you must check all products for any sign of packaging or product damage and check the number of products delivered against the delivery note. You should report any damaged or missing products within seven days of delivery to our Customer Service Team on 01924 978 300.  Please note that we will not be responsible for any damaged or missing products under delivery which are not reported within this time.
• Deliveries will be made between 7am and 6pm Monday to Friday (excluding Bank Holidays) and where reasonably possible, in line with your trading hours (where you have made us aware of the same).
• All products must be paid for in line with our agreed trading terms.
• Our Customer Service Team will make a pre-delivery call to you (on the number you have provided) on the day prior to delivery.
• Our driver will also make a pre-delivery call to you (on the number you have provided) on the day of delivery.
• Deliveries will be made by FORMOSA BATHROOMS fleet with one driver, or via an authorised carrier where appropriate.
• Deliveries made on FORMOSA BATHROOMS fleet may require your assistance with offloading of products, depending on the weight of the items delivered.
• At the point of delivering products we will aim to place them in a safe and accessible location.
• Deliveries require a signature as acceptance of the accuracy and quality of the products delivered.
• Any products delivered (within the ordered quantity) that are surplus to requirements will (where we agree to take a return for them) incur, and you will be responsible for, a £25 restocking charge per order.